Customers now have the ability to manage their Sparklight experience – anytime, anywhere – with the new Sparklight mobile app. Simply download the MySparklight app to access your account, along with helpful features and troubleshooting tips.
“The Sparklight mobile app was designed with the needs of our customers in mind,” said Mark DeSimone, Senior Vice President of Operations and Digital Evolution. “It not only offers state-of-the-art features for managing their Sparklight account, but also provides seamless access to a live care agent when extra assistance is required. Supporting our customers every step of the way is our priority –whether they prefer self-help tools, responsive live chat or a direct call to our care center.”
MySparklight app features include:
Streamlined Bill Payments: The MySparklight app introduces a secure, hassle-free way to view and pay your bills directly from your smartphone while reducing paper use and making a positive impact on the environment.
Performance at Your Fingertips: Curious about your internet speed? The app includes a real-life speed test, allowing you to check your service’s performance anytime, anywhere.
Instant Support Access: Encounter an issue? No problem. The MySparklight app not only connects you to instant support for common questions and quick fixes but also introduces the innovative Sparklight Smart Check feature. This automated troubleshooting tool empowers you to diagnose and resolve issues quickly, without the need for a live agent.
Comprehensive Account Management: Review your data usage, manage account users and sign up for paperless billing. The app also lets you customize your notification preferences, ensuring you stay informed about billing, outages and appointments.
How to Get Started with the MySparklight App: Embarking on your streamlined account management journey is simple. Follow these easy steps to get started:
- Download the MySparklight App: Visit the App Store or Google Play, search for “MySparklight”, and download the app to your device.
- Open and Register: Launch the app and follow the on-screen instructions to register or log in to your Sparklight account.
- Explore and Customize: Familiarize yourself with the app’s features and customize your settings to suit your preferences.
Discover the freedom and convenience of managing your Sparklight account on the go by downloading the MySparklight app (available on the App Store and Google Play) today.
For more detailed information and helpful tips on making the most of the MySparklight app, visit www.sparklight.com/mobile-app.